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Saturday, June 22, 2024
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QPS release survey findings

THE Queensland Police Service (QPS) has released the findings of a survey aimed at improving the delivery of policing services across Queensland.

The Community Experience Survey (CX) Survey is an internally generated improvement project designed to seek the views and experiences of individuals who contacted the QPS to understand both the drivers of satisfaction and the impacts of any changes in how services are delivered.  

More than 18,000 community members took part in the anonymous survey as it measured community satisfaction, experience, expectation, confidence, and trust in police.

It was conducted in two phases, a baseline phase in August 2021 and a second phase that followed service delivery changes in 2022. The resurvey phase was completed in March 2023.

Following the results of the second phase, the presentation of the full statewide results is now available online.

Community engagement and internal support acting superintendent Rob Fleischer said the survey results provide an important perspective to ensure the QPS makes community-informed decisions about strengthening service delivery.

“The findings of this survey are highly important as it allows us to improve how we respond to the community’s needs,” he said.

“The feedback we received will directly inform training requirements and improvements to our processes and systems.”

Individuals and businesses provided feedback from calls for service received via various means including Triple Zero, Policelink and front counters.

Key themes have been added to the QPS website as part of a commitment to transparency on emerging areas for improvement.

One of the clear findings of the survey was the desire for victims to be kept informed on the progress of police investigations – leading to the QPS launching the ‘Close the Loop’ initiative.

The initiative aims to develop satisfaction through the improvement of educational training products to be delivered to QPS members.

This also includes service-wide communication to improve officers’ knowledge of policy, procedures, and obligations of keeping our community up to date and further considerations regarding future technical solutions.

Keep up with the latest news in Cairns and the Far North, and check out some of our top stories this week: Katter calls for immigration cuts and Retail precinct approved for Atherton.

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